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Return & Refund Policy

At Zarahi Hair Repair, customer satisfaction is important to us. Due to the hygienic nature of our hair care products, we cannot accept returns of opened or used items.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number.
• Photos of the product and its packaging.
• A brief description of the issue.

After reviewing your claim, we will provide a replacement or issue a refund if appropriate.

Returns for Unopened Products

Products that are unopened, unused, and in their original packaging may be returned within 14 days of the delivery date.

Unless the return is due to an error made by Zarahi Hair Repair, customers are responsible for return shipping costs.

Refunds

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Final Sale Items

Items purchased during sales, promotions, clearance events, or with special discounts are considered Final Sale and are not eligible for returns or refunds unless they arrive damaged, defective, or you received the wrong item.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact our Customer Support Team. We are always happy to help and ensure you have the best experience with Zarahi Hair Repair.